Shipping policy
Shipping Policy – ROWDEN
At ROWDEN, every order is carefully prepared with attention to detail. Many of our products are handmade or produced in small batches, which means processing and shipping times may vary slightly depending on demand.
By placing an order, you agree to the shipping terms below.
Order Processing
Orders are typically processed within 1–5 business days before shipment.
However, because some products are handmade or produced in limited batches, processing times may occasionally extend beyond this timeframe during periods of high demand.
In rare cases where a product batch sells out, production for the next batch may require approximately 5–10 additional business days before shipment.
While uncommon, this is a normal part of the handmade production process and helps maintain product quality.
Shipping Times
Estimated shipping times vary depending on destination country and carrier conditions.
Typical delivery estimates:
- United States: 6–12 business days
- Canada: 7–14 business days
- United Kingdom: 6–12 business days
- Australia: 7–15 business days
- Europe: 6–14 business days
Please note:
- Shipping times are estimates only, not guarantees
- International shipments may experience delays due to customs, weather, carrier backlogs, holidays, or logistical disruptions
- Delays caused by external shipping providers are outside of ROWDEN’s control
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking updates may take several days to appear after the label is created, especially during busy periods or international transit.
If tracking appears temporarily inactive, this does not necessarily mean the package is lost.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
ROWDEN is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses.
If an order is returned to sender due to address issues or failed delivery attempts, the customer may be responsible for reshipping costs.
Delivered Packages
Once a package is marked as delivered by the shipping carrier, responsibility transfers to the customer and local delivery provider.
If your package shows as delivered but cannot be located, please first:
- Check nearby safe locations
- Check with neighbors or household members
- Contact your local carrier directly
Lost or Damaged Packages
If your order arrives damaged or you believe your package may be lost in transit, please contact us as soon as possible.
To help us review the issue, include:
- Your order number
- A description of the issue
- Clear photo evidence if applicable
Contact:
We review all shipping-related cases individually and will do our best to help resolve the situation.